Frontier Communications

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Frontier Communications

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Sr. Operations Manager

Sr. Operations Manager

Engineering

Locations

Dallas - Fort Worth, TX • Tampa, FL • Los Angeles, CA • Remote,

Job ID: 6454

About Frontier Communications

Frontier® Communications provides communications services to urban, suburban, and rural communities in 25 states. Frontier offers a variety of services to residential customers over its fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure® digital protection solutions. Frontier Business™ offers communications solutions to small, medium, and enterprise businesses.

This position supervises a workforce of Managers that oversee and report on OSP network facilities for both Greenfield and Brownfield. The position duties include daily and monthly reports and decks, as well as root cause analysis of inefficiencies and anomalies.

  • Has a solid understanding of network architecture.
  • Able to articulate business/departmental metrics.
  • Holds team accountable to clearly achieve results through coaching and performance management while creating a performance culture environment.
  • Works with regional Construction contacts to investigate inefficiencies.
  • Responsible for determining and fulfilling the needs of the team for employee development and training.
  • Communicate with other departments, e.g., Engineering, Operations Center, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers.
  • Identify and derive necessary reporting metrics.
  • Be cognizant of and support revenue budget.
  • Provide Capital Budget input as required.
  • Positively represent Company through active community engagement and involvement.
  • Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required.
  • Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale.
  • Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements.
  • Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues).
  • Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace.

Required Skills:

Knowledge of outside plant and financial guidelines. Knowledge of tools utilized by OSP Engineering leadership (Infinium, Varasset, Excel). Demonstrate excellent organization and communication skills. Ability to effectively train and educate employees.

Education/Experience:

B.S degree and/or a minimum of 3 to 5 years experience in an outside plant support position. Must be able to work with senior management in order to meet timely, accurate, and meaningful requirements. Must be able to demonstrate knowledge with a heavy emphasis on outside plant design, cable count design, and capacities. Strong interpersonal skills are very important in discussions and meetings with Engineering and Construction teams, regional managers, vendors, and local supervisors.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.