Frontier Communications

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Frontier Communications

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Senior OSP Engineer

Senior OSP Engineer



Remote, • North Haven, CT • Tampa, FL • Rochester, NY

Job ID: 6556

About Frontier Communications

Frontier® Communications provides communications services to urban, suburban, and rural communities in 25 states. Frontier offers a variety of services to residential customers over its fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure® digital protection solutions. Frontier Business™ offers communications solutions to small, medium, and enterprise businesses.

This position is responsible for providing support analysis and oversight for key metrics in the East Region Construction & Engineering organization.  The primary focus will be to provide regular reports (dashboard) and support for the East Region team to ensure visibility to performance metrics around areas like M6 orders, delayed order response, defective cable requests, GIS Posting, Investment Summary analysis and response, BDT response, MUSE ticket resolution, etc.  They may also have part in capital and expense budget analysis, Ethernet order tracking and interval reduction, and other similar performance metrics necessary for the successful focus of department resources. 

This role supports construction and engineering leadership across all states in the East region and will work closely with those team members who depend on this information to perform their roles effectively.  As such this person should have a background in the disciplines being analyzed so that real-world conditions are factored into the reporting format and performance expectations and recommendations.


  • Work with peer members of the support team to establish effective monitoring and performance guidance reports and tools to assist construction and engineering managers in achieving their performance objectives.
  • Manage assigned performance metric reports and oversight directly with those dependent support groups.  Report generation and interaction as required by each measured function.
  • Provide recommendations for process improvement for reporting and actual work performance to drive quality and efficiency results.


  • OSP Construction and Engineering and Planning knowledge.
  • Strong communication skills both oral and written.
  • Strong computer skills including Word, Excel, and PowerPoint.

 Job Requirements

  • Preferred five (5) years’ experience in the telecommunications field with qualified exposure to various fields of engineering.
  • Strong Computer Skills in Window Products and must be able to learn new computer programs as required to perform job functions.
  • Must have High School Diploma or GED Certificate. Preferred education would be Bachelor's Degree in related fields.
  • Physical demands involve working extended hours where necessary, able to work at a computer station for extended periods.


Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.