Frontier Communications

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Frontier Communications

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Sales & Service Tech II

Sales & Service Tech II

Field Operations

Location

Cashiers, NC

Job ID: 4414

About Frontier Communications

Frontier® Communications provides communications services to urban, suburban, and rural communities in 25 states. Frontier offers a variety of services to residential customers over its FiOS® and Vantage™ fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure® digital protection solutions. Frontier Business™ offers communications solutions to small, medium, and enterprise businesses.

JOB ID:  4414
LOCATION:  Cashiers, NC
POSTING: 09/15/20 - 09/22/20

MAJOR RESPONSIBILITIES FOR WHICH THIS POSITION IS ACCOUNTABLE:

Installs, maintains and/or repairs network facilities, and associated apparatus from the station equipment to the line card; performs other related duties.

Duties include, but are not limited to, the following:

  • Installs, removes, rearranges, programs, tests, troubleshoots and maintains voice, data, and ancillary equipment and network services.
  • Installs, maintains and repairs outside and inside plant equipment/facilities and inside wire.
  • Effects repairs and restores service outages. Performs cable pair recovery activity.
  • Interfaces with customer to further analyze installation and repair issues. Responds to inquiries and provides follow-up.
  • Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate.
  • Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
  • Operates standard and aerial lift vehicles and manual, hydraulic, pneumatic, electric, electronic, gasoline, propane and power actuated tools and equipment.
  • May be required to perform additional duties and tasks as required by the Company. 

BASIC QUALIFICATIONS:

  • Ability to work in confined areas.
  • Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, generators, manhole/pullbox covers, etc.
  • Ability to climb poles/ladders.
  • Ability to lift, carry, set-up, climb and take down ladders.
  • Ability to communicate naturally and pleasantly over the telephone and/or in person.
  • Ability to work under pressure in stressful conditions.
  • Requires alertness and attention to detail.
  • A valid driver’s license. Able to meet the medical and driver certification requirements as established by the DOT Federal Highway Safety Act. Not restricted to daylight hours.
  • Able to read and interpret architectural, electrical wiring diagrams.
  • Able to operate test equipment such as VOMs, test sets, etc.
  • Indoor-outdoor work. Exposed to adverse weather conditions, dust, noise, dirt, heat, poor lighting, fumes, etc.
  • Works in buildings being constructed/renovated, manholes, rough terrain, traffic, aerial lifts, platforms, etc.
  • May be exposed to high voltage electrical power lines, explosive and/or flammable liquids and gases, oxygen deficiency, carbon monoxide, lead toxicity and asbestos materials. May work with molten lead and wax.
  • Scheduled work tours may be weekday, weekend and holiday, including day, evening and night hours.  Subject to scheduled and/or unscheduled overtime and call out.
  • May be required to have experience in one or a combination of: Equipment Technician, Special Services Technician, Telecommunications Technician, T&P Technician, Cable Splicer, Systems Technician, Network Maintainer, I&R Technician, Cable Technician.
  • Must possess the ability to perceive difference in colors.
  • Must possess the ability to distinguish audible tones/levels.

 TRAINING:

  • Successful completion of an advanced electronics concepts course from an accredited or recognized educational institution. 

EDUCATION 

  • Desire a degree in electronics technology, to include successful completion of digital logic, electronic communications, and microprocessor fundamentals from an accredited or recognized educational institution.

PERSONAL CONTACTS:

Intradepartmental - Frequent
Customer - Moderate
Vendor - Seldom
TRAVEL RELATED: Moderate - Normally Within Headquarters

TOOLS AND EQUIPMENT USED:

Various voltage and Current Measurement devices

Various Carrier and Fiber Multiplexer Transmission Test Equipment

Oscillator and Frequency Detection Test Equipment

Oscilloscope

Personal Computer

Laptop Computer

Small Hand Tools

Protocol analyzers

May be required to perform additional duties and tasks as required by the Company.

Basic Qualifications

Training in AC/DC, Basic Electronics and Digital Logic. An electronics technical degree or equivalent experience is required. Previous experience in a digital SPC office is desired.

PHYSICAL REQUIREMENTS: This job requires climbing of ladders up to 15 feet; lifting up to 25 pounds frequently and 50 pounds infrequently; pushing, pulling, reaching, stooping, crawling; good color vision; and manual dexterity.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.