Frontier Communications

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Frontier Communications

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Sales & Service Tech I

Sales & Service Tech I

Field Operations


Towanda, PA

Job ID: 6470

About Frontier Communications

Frontier® Communications provides communications services to urban, suburban, and rural communities in 25 states. Frontier offers a variety of services to residential customers over its fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure® digital protection solutions. Frontier Business™ offers communications solutions to small, medium, and enterprise businesses.

TITLE: Sales & Service Tech 1
LOCATION: 17 Main Street, Towanda, PA
UNION:  CWA 13571/322
INTERNAL POSTING:  10/7/2021 - 10/14/2021

Sales and Service Tech I

To service customers needs by installing, maintaining, operating equipment (including copper and fiber optic cable, multi line systems, HSI, vehicles used in the construction and splicing of outside plant facilities and any/all new residential/business products) within the communications network, up to and including the customer (residential and business) premises.

Essential Duties and Responsibilities:

 Place poles, cable, buried plant (cable, fiber, pedestals, ground rods, etc.) all associated equipment and service drops (aerial/buried).

Use electronic test equipment during any/all types of installation and maintenance as warranted by the work being performed.

Work on Centrex and small business systems (leased and customer owned), circuits, complex wiring and software.

Install and maintain voice/data services for customers inside and outside the operating territory, to meet customer and PUC standards.

Perform splicing, research trouble tickets, perform maintenance repair and preventative maintenance on copper and fiber cable in aerial, underground, manholes and customer premises using various plant elements, work with all cable or fiber facilities, aerial or buried, regardless of size.

Performs work and uses hand tools at ground level and aloft on ladders, poles and buckets.

Read and interpret service orders, trouble tickets, circuit diagrams and schematics.

Learn the installation/operation of new and existing equipment.

Provide necessary information to complete jobs, trouble tickets and service orders (i.e. dispositions, coding, notes).  Coordinate with Assignments department as needed.

Knowledge of Company’s products and services with the ability to effectively communicate benefits to customers.

Support and actively participate in promotion of Company products and services. 

Aid and assist other department and contractors as needed.

Comply with Company vehicle usage and fleet policies.

Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties.

 Report need for vehicle repair or service and schedule when required and/or prescribed.

Review all requested services with customer in order to ensure understanding and agreement. Identify opportunities and present product/service options to customers.

Report any incidents, losses, injuries or property damage to the manager/supervisor and customer when appropriate.

Follow established safety and security practices/procedures.  Perform safety and security inspections as required for the purpose of safeguarding employees and company assets.

Proactively inform your manager/supervisor of competitive and economic activities in your local market area

Perform other duties as requested by supervisor in order to achieve departmental goals and objectives.

Minimum Qualification Requirements:

Minimum 3 years outside plant experience including line work, cable splicing of copper cable and/or fiber optic cable and station installation.

High School diploma or equivalent required

Experience in the installation, maintenance repair and use of various types of communications systems for example dial tone, modems etc.

Familiarity with Internet browsers including but not limited to MS Internet Explorer, Safari, Firefox, Mozilla etc.

 Experience using personal computers, installing software programs and troubleshooting operating systems, software and hardware and installing peripheral devices such as printers, modems etc.

Basic PC configurations skills (setting IP addresses, pinging equipment, and circuit testing etc).

Must possess basic PC skills (MS Office suite, email, remote network access keyboarding, ability to retrieve data etc) ability to learn any/all relevant Company systems requiring PC use and as related to the installation/repair of products requiring PC use including but not limited to HSI.

Basic knowledge of

HSI or broadband connectivity



E-mail delivery

IP networking

PC Hardware

Demonstrates effective interpersonal skills and ability to establish and maintain effective communication with customers and co-workers.

Ability to work independently and in a team environment.

Ability to prioritize and manage time effectively to meet customer expectations.

Must be able to operate a motor vehicle and possess a valid driver’s license.  Maybe required to possess a CDL.  Must have the ability to operate or learn to operate a standard shift vehicle.

Must possess pole climbing certification or have the ability to successfully complete certification.

 Physical Requirements:

Must be able to work aloft on ladders, in buckets, and on poles with the use of climbing hooks.

Must be able to work in confined spaces as well as isolated areas.

Must be able to work outside in extreme conditions including inclement weather.

Ability to differentiate colors and alarm lights of various magnitudes.

Must be able to sit, stand, climb, walk (on uneven terrain) bend and stoop for extended periods on a regular basis.

Ability to lift, unload from vehicle and carry ladders weighing approximately 70 lbs.

Ability to exert up to 70 pounds of force occasionally to position equipment or test gear, to move 20 pounds regularly and to exert up to 10 pounds of force routinely to move materials, equipment and test sets.

Ability to work assigned hours on a regular scheduled tour.  Must be willing to work overtime (voluntary or assigned) and to be available for call-outs, including nights, weekends and holidays.

 Desired Qualifications:

Strong preference to reside within 35 miles of the reporting location for which the employee is assigned

Successful completion of at least 2 years post high school training in a related field i.e. electronics, data, or telecommunications is desired.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.