Frontier Communications

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Frontier Communications

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Retail Sales Consultant

Retail Sales Consultant

Customer Service

Location

Bradenton, FL

Job ID: 4915

About Frontier Communications

Frontier® Communications provides communications services to urban, suburban, and rural communities in 25 states. Frontier offers a variety of services to residential customers over its FiOS® and Vantage™ fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure® digital protection solutions. Frontier Business™ offers communications solutions to small, medium, and enterprise businesses.

Retail Sales Consultant     
Location: 4128 Lakewood Ranch Blvd
Bradenton, FL 
Hiring Mgr:  Zabrina Mitchell
Posting Period: 1/14/21 - 1/23/21
Wage Schedule: A5
Positions: 1
Retail Sales Consultant

Summary
Involves direct contact with the public in a retail sales environment and requires consultative selling, product and store merchandising, interaction with customer service systems, query and input (i.e. new & existing order entry), and other departments as required, sales objective accomplishments, customer retention efforts and professional customer contacts in the Company Owned Retail Channel.

General Duties
Duties include, but are not limited to, the following:
A. Acknowledge customers, engage in problem solving consultative dialogue to determine customer specific product needs, and make appropriate product recommendation to the customer.
B. Demonstrate product knowledge of network, direct sale, and accessories in store through communication with the customer, including performing product demonstration and quoting rates.
C. Perform duties commensurate with end of day direct sales transactions, product/equipment returns, account inquiries, computer system inquiry and entry functions, and safeguard customer accounts.
D. Perform general housekeeping, stocking, inventory, query and input of information using sales and supply systems, and prepare associated reports.
E. May be required to perform additional duties and tasks as required by the Company.

Basic Qualifications
A. Tests – Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
B. Read, write, and speak English – bilingual in Spanish a plus
C. Add, subtract, multiply, and divide numbers with emphasis on accuracy.
D. Physical condition to perform job duties including seeing/hearing; fingering/feeling/handling/reaching; bending/crouching/squatting/kneeling; pushing/pulling/lifting/carrying (light work) with emphasis on standing.
E. Excellent communication skills using tact and courtesy in frequent sensitive/pressure situations.
F. Demonstrated effective customer service/retail sales techniques, cash handling, and/or merchandizing experience.
G. Flexibility to work varied hours/days from 8:30 AM to 7:30 PM (holidays, weekends, overtime/call outs)
H. Basic keyboard skills, alpha and numeric.
I. Possess manual dexterity.
J. Able to obtain/maintain appropriate bond.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.