Frontier Communications

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Frontier Communications

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Director of Social Media

Director of Social Media

Marketing

Locations

Dallas - Fort Worth, TX • Norwalk, CT

Job ID: 6463

About Frontier Communications

Frontier® Communications provides communications services to urban, suburban, and rural communities in 25 states. Frontier offers a variety of services to residential customers over its fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure® digital protection solutions. Frontier Business™ offers communications solutions to small, medium, and enterprise businesses.

Frontier Communications is seeking a strategic, driven, and creative leader to build and oversee a social content strategy that tells the company’s transformation story and brings to life its purpose. This role will be highly engaged in a blend of strategic work (translating the brand strategy and brand campaigns for social media channels, content calendars, social media strategy and portfolio performance, social listening) with hands-on doing (writing and posting, evaluating results). The Director of Social Media will have a strong command of the social landscape and have a point-of-view in how Frontier should show-up distinctively within that landscape. This position will manage all of Frontier’s social media operations and be the go-to social media resource. The ideal candidate will be an organizational leader who believes in and promotes collaboration and has experience successfully implementing social campaigns that build reputation, credibility, and followership.


Key Responsibilities

  • Work with the Chief Communications Officer and other leaders to build a social strategy that tells the company’s transformation story and brings to life its purpose
  • Bring a campaign mentality that connects the dots and brings followers along on our journey
  • Bring the brand alive in fresh and unexpected ways; connect to cultural moments to stay relevant
  • Develop a social content strategy and manage calendars across existing platforms; explore new platforms for engagement
  • Integrate the executive team into the brand strategy; create authentic opportunities for top leaders to be thought leaders on platforms like LinkedIn
  • Prioritize listening – use data and community feedback to evolve engagement strategies
  • Be bold – push the organization to think differently and be creative
  • Lead a small team of scrappy creators and collaborate with colleagues across the organization to tell a unified story

Requirements

  • 10+ years of hands-on social media experience
  • A strong storyteller with a creative eye and exceptional writing skills
  • Proven success creating engaging social campaigns
  • Ability to interpret audience data and use insights to refine engagement strategies
  • Ability to build strong followership with direct reports and other stakeholders across the organization
  • Ability to spot trends and be socially advantageous for the benefit of the brand 
  • Agile multi-tasker with superb project management skills
  • Excellent communications skills and a positive attitude 
  • Bachelor’s Degree in communications, marketing, journalism, or a related field

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.