Frontier Communications

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Frontier Communications

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Digital Content Specialist

Digital Content Specialist



Irving, TX • Norwalk, CT • Rochester, NY • Dallas - Fort Worth, TX

Job ID: 5439

About Frontier Communications

Frontier® Communications provides communications services to urban, suburban, and rural communities in 25 states. Frontier offers a variety of services to residential customers over its fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure® digital protection solutions. Frontier Business™ offers communications solutions to small, medium, and enterprise businesses.

Frontier Communications is seeking a Digital Content Specialist to implement content updates on, along with other online properties. This is a critical position within the growing Digital Team, and the ideal candidate will have hands-on involvement in maintaining Frontier’s content management system(s) and managing special projects across Frontier’s digital footprint.

Primary Responsibilities:

  • Implement text and visual content updates, utilizing HMTL, in content management systems
  • Work and communicate with internal clients and external agencies to obtain all requirements, assets, and approvals
  • Assess and revise supplied content for optimal online customer experience
  • Proofread supplied content for layout, grammar, and spelling
  • Test updates across multiple browsers and device types
  • Advise from a design/creative perspective for content implementation
  • Perform administrative duties in managing tasks and projects, including trafficking work across internal teams
  • Work with IT partners to troubleshoot and resolve technical issues regarding the content management systems
  • Help analyze content, performance, user behavior and traffic patterns provided by web analytics tools

Experience and Skills:

  • Bachelor’s Degree preferred
  • 1-3 years relevant digital content experience; telecommunications or technology experience a plus
  • Proficient in HTML and HTML editors
  • Extensive, hands-on CMS experience; Sitecore experience a plus
  • Critical attention to detail with strong editing and proofreading skills
  • Solid understanding of online user behavior and digital best practices
  • Understanding of SEO best practices
  • Fluent with Microsoft Office applications, especially Word, Excel and PowerPoint
  • Proficiency with image editing tools such as Photoshop a plus
  • Fluent in current accessibility and usability standards

Required Attributes:

  • Motivated self-starter with a strong work ethic and comfortable in an entrepreneurial work environment
  • Ability to thrive in a fast-paced, collaborative, cross-disciplinary, and geographically dispersed environment
  • Strong attention to detail
  • Tenacious in meeting deadlines, well organized, adept at juggling multiple priorities to meet deliverable dates
  • Team player and relationship builder, able to effectively work cross-functionally with peers and other internal or external stakeholders to understand goals and set priorities
  • Flexibility to quickly adjust to unforeseen changes in priorities and workload while remaining extremely organized and following tight deadlines
  • Intellectually curious and forward-thinking; interested and excited by technology

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.