Customer Service Tech II
Customer Service Tech II
Job ID: 5593
About Frontier Communications
Frontier® Communications provides communications services to urban, suburban, and rural communities in 25 states. Frontier offers a variety of services to residential customers over its fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure® digital protection solutions. Frontier Business™ offers communications solutions to small, medium, and enterprise businesses.
Title: Customer Service Tech II
Location: 3750 Industry Ave, Lakewood, CA
Union: CWA 9586 CBA 004
INTERNAL POSTING: N/A – this opening will be filled externally as it pertains to the Memorandum of Agreement Network Services – Staffing (Customer Operations & Construction).
THIS POSITION WILL BE FILLED USING 1ST & 2ND CONSIDERATIONS ONLY.
Install, replace, repair and/or rearrange service drops, aerial, buried and underground cables, and associated inside/outside wiring (aerial and buried). Connect drops, local cables, and inside/outside wiring to a variety of terminals. Make various attachments to poles, buildings, etc., as required, using hand/motorized tools, following installation diagrams, work orders, service orders and blueprints. Test and inspect to ensure that activities performed and all services installed function properly. Test cable air pressure systems and perform maintenance as required. Install fiber-optic cable to curb terminals. Perform maintenance splicing (copper/fiber). Perform cable pair recovers for new work orders. Maintain all analog/digital carrier systems (subscriber).
Perform such work under minimum supervision. Operate company vehicle.
Duties include, but are not limited to, the following:
May be required to perform additional duties and tasks as required by the Company.
First consideration will be given to an individual who in the last ten years has successfully held the position of Customer Service Technician I, Customer Service Technician II, Customer Service Technician III, Fiber Network Field Technician or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience).
Second consideration will be given to an individual who in the last ten years has successfully held the position of Cable Splicer, Communications Specialist, Customer Engineer-Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector/Maintainer, Public Communications Field Technician or Senior Communications Specialist, or who possesses the equivalent experience (i.e., other telecommunications company experience).
Third consideration will be given to an individual who in the last ten years has successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Frame Maintainer, Line Worker, or Plant Construction Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience).
If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals.
*Additional Information: This position will be filled using 1st & 2nd considerations only.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.