• Research and resolve customer billing disputes and inquiries for  Interexchange Carriers, Competitive Local Exchange Carriers and Internet Service Providers
• Monitor accounts receivables and initiate collection activity as required
• Process billing corrections when appropriate to resolve billing discrepancies
• Lead dispute resolution as required, involving Legal, Contract Compliance to negotiate closure of contentious disputes impacting receivables

Responsibilities include:

• Timely and consistent collection of receivables for Interexchange and Competitive Local Exchange Carriers, Regional Telephone Companies and Internet Service Providers.
• Interacting with internal and external customers and will be heavily involved with resolving customer issues preventing payment.
• Entering and tracking customer billing disputes and inquiries and ensuring they are reviewed and approved, or denied in a timely manner.
• This entails reading and interpreting contracts, tariffs and the interstate service guide to understand how various rates and services are applied to billing. 
• Ability to read and understand technical documents
• This position will also be responsible for maintaining or improving Days Sales Outstanding  numbers and achieving assigned cash collection targets.
• The Collections Advisor will be required to work both independently, and as a member of a team.
• To be successful in this position, the individual must have strong analytical, organizational, time-management, and collections skills.

• Manage a specific customer set by providing excellent customer service while also minimizing bad debt
• Contact customers on past due amounts, obtain commitments for payment while working with the customer on billing disputes with the assistance of Sales, Legal and Regulatory as required.
• Responsible for pro-actively contacting and collecting past due balances.
• Reconcile payments and complete account research.
• Interact with account teams and various internal departments.
• Maintain accounts in accordance with company and departmental policies.
• Respond to inquiries from internal and external customers in order to resolve receivable and billing  issues.
• Create various reports as needed.

 Skills and Competencies:

• Excellent oral and written communication  skills
• Ability to work independently with little supervision
• Above average skills in Excel, Access and MS Word
• Ability to  read and interpret contracts and tariffs
• Positive attitude
• Must be flexible due to the ever changing demands in the workplace

High School Diploma or GED required.

Experience:

• 1-3 years of collections experience, billing or provisioning experience, preferably in Telecommunications.
•  The ideal candidate will have a working knowledge of CABS, DPI, M6 and VFO.